Frequently asked questions

Quick answers about buying, selling and getting your taste of home delivered.

๐Ÿ›’ Buying

Do I need an account to order?

No โ€” you can check out as a guest with just an email for order updates. An account adds order history, faster checkout and the ability to review products.

Why is my order split into several shipments?

Your basket can contain items from different sellers. Our cart splitter groups them so each store packs and ships its own parcel โ€” you pay once, and each shipment is tracked separately on your order page.

How do I pay?

By card, on a secure Stripe checkout page. We never see your card details. Each seller is paid out separately once their shipment is on its way.

How do I track my order?

Use Track your order with the order number from your confirmation email (it looks like ADF-3F9A2C). The order page shows a live timeline: placed โ†’ payment confirmed โ†’ shipped โ†’ delivered.

When is delivery free?

Delivery is free for any shipment over $50 from a single seller, and pickup orders are always free. Otherwise each shipment carries a flat $4.99 delivery fee.

๐Ÿช Selling

How do I open a store?

Sign in and use Start selling โ€” the four-step wizard takes minutes, and our AI helps write your tagline and first listing. Clean stores are verified automatically.

What does it cost?

Listing is free. The marketplace deducts a 10% commission from paid orders; everything else is yours, and your dashboard shows gross, commission, net and available balance in real time.

How do payouts work?

Request a payout of your available balance from the seller dashboard. With Stripe Connect enabled, transfers go straight to your linked bank account.

What can't I sell?

Anything that isn't food commerce โ€” see the Terms of Service. Automated compliance screening reviews every store, and flagged stores are checked by a human.

๐ŸŒ The marketplace

Which languages and currencies are supported?

The site speaks 21 languages โ€” switch with the selector at the top of every page. Prices can be displayed in seven currencies; conversions are indicative and cards are charged in USD.

What does the โœ“ verified badge mean?

The store passed our compliance screening โ€” its content was checked for prohibited goods and scam signals. It's not an endorsement of any individual product.

Something else?

Contact us โ€” a human reads every message.

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