Delivery & returns

🚚 Delivery

Each seller packs and ships their own part of your order, so a multi-seller basket arrives as separate parcels, each tracked on your order page. Typical estimates:

• Diaspora sellers (shipping domestically): 2–4 days standard, 1–2 days express.
• Continental sellers (shipping internationally): 5–9 days standard, 3–5 days express — customs can add time.
• Pickup: ready at the seller in 1–2 days, always free.

Delivery is free over $50 per seller; otherwise each shipment carries a flat $4.99 fee. Perishables are packed for transit by the seller — if you won't be home, choose pickup or express.

↩️ Returns and refunds

Food is perishable, so we don't accept change-of-mind returns of opened or perishable items. You are fully covered, though, when something is actually wrong:

• Damaged, spoiled or wrong item — tell us within 48 hours of delivery with a photo, and you'll get a replacement or a full refund of that item and its share of delivery.
• Parcel never arrived — if a shipment isn't marked delivered within double its estimate, contact us for a full refund of that shipment.
• Unopened shelf-stable items — returnable within 14 days of delivery; return postage is yours unless the seller made the error.

Start with the seller via your order page; if it isn't resolved within 3 business days, contact us with your order number and we'll step in. Refunds go back to your original payment method, normally within 5–10 business days of approval.

🌍 Customs and import rules

International food shipments can be subject to your country's import restrictions (meat, dairy and fresh produce are commonly restricted). Sellers label contents accurately; any import duties are the buyer's responsibility. If customs rejects a properly declared shipment, we'll refund the items.